Effective Date: 01/01/2025

Advance Network Support ("Company," "we," "us," or "our") is committed to protecting the privacy and security of our customers, clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our IT services, managed services, website, and SMS communications.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

When you engage with our IT and managed services, we may collect:

  • Name, company name, and job title
  • Email address, phone number, and mailing address
  • Login credentials for authorized users of our IT solutions
  • Payment and billing information
  • Any other personal details provided voluntarily

1.2 Technical Information

When using our IT support services and website, we may collect:

  • IP addresses
  • Device information (operating system, browser type)
  • Cookies and tracking technologies
  • Log files and system usage data for cybersecurity monitoring

1.3 Information from Third Parties

We may receive information from:

  • Business partners and service providers
  • Publicly available sources
  • Integration with third-party applications (e.g., cloud storage, remote monitoring tools)
  1. How We Use Your Information

We use your information to:
✅ Provide IT services, including cybersecurity, network monitoring, cloud management, and managed IT support
✅ Respond to service requests and technical support inquiries
✅ Improve our website, services, and customer experience
✅ Send transactional notifications, alerts, and updates
✅ Conduct internal audits and security analysis
✅ Comply with legal obligations

  1. How We Share Your Information

We do not sell or rent your personal information. However, we may share data under the following circumstances:

🔹 Service Providers & Partners: Third-party vendors assisting in IT support, cloud hosting, and business operations.
🔹 Legal Compliance: If required by law, court order, or governmental authority.
🔹 Business Transfers: In case of mergers, acquisitions, or business restructuring.

All third-party providers are contractually obligated to maintain the confidentiality and security of your data.

  1. Data Security & Retention

We implement industry-standard security measures to safeguard your data, including:
🔐 Encryption of sensitive data
🔐 Multi-factor authentication for system access
🔐 Regular security audits and monitoring
🔐 Secure data storage with access control policies

We retain personal data as long as necessary to fulfill service commitments, comply with legal obligations, or for legitimate business purposes.

  1. Your Rights & Choices

You have the following rights regarding your personal data:
✔ Access & Correction: Request copies of your personal information and correct inaccuracies.
✔ Opt-Out: Unsubscribe from marketing communications.
✔ Data Deletion: Request the deletion of your personal data (subject to legal retention requirements).
✔ Restrict Processing: Limit how we process your information under certain conditions.

To exercise your rights, contact us at [Insert Contact Email].

  1. SMS Privacy Policy

We may use SMS (Short Message Service) for notifications, service alerts, and account updates regarding your request. By opting in to our SMS communications, you agree to the following list below. We will not share your opt-in to an SMS short code with a third, we will only use text messages to exchange messages with you regarding your IT request to us,

📌 Collection & Use: We collect your phone number to send service-related SMS messages. These may include security alerts, service updates, or appointment reminders.

📌 Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at [Insert Contact Information].

📌 Third-Party Sharing: We do not share your phone number with third parties for marketing purposes. SMS data is only used for service communications.

📌 Message Frequency & Fees: Message frequency varies based on service needs. Standard message and data rates may apply.

  1. Cookies & Tracking Technologies

We use cookies, web beacons, and tracking technologies to enhance your experience on our website. These help us:

  • Recognize returning visitors
  • Analyze site traffic and improve functionality
  • Personalize content and advertisements

You can manage cookie preferences via your browser settings.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If there are significant changes, we will notify you via email or website updates.

  1. Contact Us

For questions regarding this Privacy Policy, please contact us:

📧 Email: support@advancenetsupport.com
📍 Web: https://advancenetsupport.com/contact-us/
📞 Phone: 786-426-3492